Testimonials

Service was very efficient. Employees attentive and friendly. I loved having a loaner car which eliminated a 3 hour wait and allowed to bring back next day. Trust my brakes will be fine now . Thank you! Love Lexus❤️

My experience at Priority Lexus was excellent. Rose is great to work with and kept me informed of the progress. Rose always delivers excellent customer service. Thank you.

Jeff was really great to work with! Love a salesman that is personable and doesn’t pressure you into buying something! Would recommend anyone to him.

Every time I get my vehicle serviced isabella make sure I’m well taken care of thanks to isabella 👍🏽

Jeff Waugh is the most amazing salesperson I have ever worked with. The whole experience from vehicle options, the financing conversation and delivery was handled not only professionally but thoughtfully. If you are even considering purchasing a Lexus, Jeff Waugh at Priority Lexus is who you want to see. 10 Stars!!!

OMG, Giuseppe and Priority Lexus are amazing!! This is my first Lexus. Once I test drove the NX450h+ plug-in hybrid with Giuseppe, I knew it was the car for me. Is it possible to fall in love with a car? Priority Lexus had that model but I really wanted it in red. Giuseppe found the EXACT CAR for me and kept me updated while we waited for it to arrive. The leasing process was the easiest car transaction I’ve ever had, and Priority Lexus still does Priorities for Life. Love it! My car is incredible - thank you, Giuseppe!!!

William made my car-buying experience actually enjoyable. He was patient, easy to talk to, and never once made me feel pressured—which is huge for me. His communication was great from start to finish, and I always felt informed and comfortable with my decisions. I couldn’t have asked for a better experience. Thank you, William!

As a first-time Lexus buyer, I couldn’t have asked for a better experience. Tom Harmon was incredibly kind, patient, and professional throughout the entire process. He always kept me updated on my vehicle’s status and made sure I understood every step, which really helped ease my nerves as a first-time buyer. From the moment I arrived, I felt genuinely welcomed and well taken care of. Tom was very attentive, never pushy, and truly went above and beyond to make everything smooth and stress-free. His honesty and dedication really stood out to me. If you’re looking for a trustworthy and caring salesperson—especially if it’s your first time buying a Lexus—I highly recommend Tom Harmon. He truly deserves more customers and continued success!

I received excellent/exceptional service today. I would highly recommend their services. My service manager Rose is always taking care of my needs when it comes to my Lexus.

Thank you to Tyler Putnam for assisting us on the purchase of our new Lexus TX 350.He is so patient in helping us meet our dream car. He ensured we understood all the features of the car.Overall it was a satisfying experience and we will definitely be back for future services and purchases.

Great service and very accommodating to folks with busy schedukes. Very friendly and professional too!

Thank you Ron Jordan and Ben Houston for the personal service that was shown to me and husband yesterday. The wait time was not long at all on yesterday. Ron was able to answer all questions that we had. He assured us any questions that we had after receiving the vehicle just give him a call. I will definitely recommend my family and friends. 10 out of 10😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄

I had an absolutely outstanding service experience at Priority Lexus Virginia Beach, and I want to specifically recognize Brian Winslow my service advisor, for going above and beyond. From the moment I arrived, Brian was professional, knowledgeable, and genuinely attentive. He took the time to clearly explain the service that was needed, answered all of my questions thoroughly, and made sure I felt informed and comfortable every step of the way. His communication was excellent—timely updates, complete transparency, and no pressure whatsoever. The service itself was completed efficiently and with great attention to detail. My vehicle was returned in excellent condition, running perfectly, and even cleaner than when I brought it in. It’s clear that Brian truly takes pride in his work and cares about his customers’ experience, not just the transaction. This is exactly the level of service you expect from Lexus, and Brian absolutely delivers it. If you’re bringing your vehicle to Priority Lexus Virginia Beach, I highly recommend asking for him—you’ll be in great hands. I will definitely be returning for future service needs!

Mike, my service advisor, always keeps me informed and is very knowledgeable about the service options I’ve chosen. The technicians do a great job. That’s one reason I keep buying Lexus vehicles.

Excellent service and dealer’s representative was very conscientious in making sure repairs were addressed in a timely manner. Communication was good with service personnel and all repairs completed to my satisfaction.

Brain Winslow, Craig and the other workers are very knowledgeable of what your car needs.

This dealership is always on time. They are very professional. My car is clean when i get it back. Outstanding dealership!

Staff were all very professional. Customer service was excellent. Not pushy or deceptive. Friendly and welcoming environment. Clean. I purchased a 2026 RX 350. Awesome deal. Ask for Reid. He made the sales process great. Chris in finance was great. Sales managers were honest and did not waste my time. Best experience purchasing my vehicle. Highly recommended. Thanks guys.

Lila did an excellent job communicating throughout the process. She is very good at her job. Priority Lexus I'd a 1st class dealership

As a professional he exceeds all expectations

Go see Jeff! He is phenomenal! He could not be more helpful, courteous and pleasant in our car-buying experience!

Chris is a very bright and accommodating young man. Seems honest & trustworthy. Easy to deal with and listens!

Craig Smith is AWESOME and I would highly recommend both Craig and his dealership. Thank you.

I'm driving my second vehicle purchased from this dealership and I have not been disappointed. Had a smooth first svc appt for this vehicle as expected.

Tyler Putnam at Priority Lexus made the process of selling my vehicle smooth and stress free. They gave me exactly what I was asking for, and they worked with me over multiple days due to some issues with my bank. Even with almost two weeks passing, they honored the original offer, which says a lot about their integrity and customer service. Tyler was professional, personable, easy to work with, and knowledgeable. His communication was excellent throughout the process, including quick responses and keeping me updated even when he was off. Tyler also made sure I was taken care of while I waited by offering complementary beverages. I highly recommend asking for Tyler P. if you plan on visiting Priority Lexus. Thanks again!

Tyler was a good car salesman and also very respectful and Helpful as I purchased my new vehicle I very appreciate you

Very smooth and friendly process - easy!

My wife and I have enjoyed Lexus cars since 2010 the cars are great and the staff is always first class.

We purchased a modest used car from Priority Lexus and could not have been treated better if we were buying a top-of-the-line new Lexus. I have absolutely nothing negative to say about any of the employees we interacted with.

The dealerships was excellent the service text service was absolutely marvelous and courteous, all I can say is they are marvelous!!!

My sales associate, Jay Connolly, was phenomenol. His professionalism, knowledge and patience was top shelf.

Very personable, attentive to our questions and knowledgeable. Enjoyed working with him extremely, very helpful in showing us how to do certain things new to us. Very patient when an issue came up and accommodated us politely. Showed courtesy at all times. We highly recommend him to anyone shopping for a vehicle at Lexus of Virginia Beach as he is an asset yo their team.

I had been in the market for a used car. There were only a few I wanted to see in person. They had one of them. I went to this dealership to see a specific vehicle - and i bought that specific vehicle!! They were professional, reasonable, fast, and friendly. I would buy another vehicle from them again and would recommend them to others in the future! Thanks Luke and Sammy!

Reid hwas extremely knowledgeable and very helpful. He made our buying experience at Lexus really fun.

Excellent Service. William Anderson was very helpful, patient and knowledgeable. We are Very impressed with Lexus.

Great experience I received the vehicle I wanted. Our salesman (Christopher) did an outstanding and was customer focused on my needs. He made the process smooth and delivered results.

Friendly, proactive and takes good care of customer. Explains car details during walk through clearly.

Corbitt is very friendly. He answer all my questions. He kept me updated on the status of my vehicle. Excellent customer service. Also, I loved the video of my vehicle inspection.

Bonnie is outstanding in the service Department. She's knowledgeable, friendly, patient with questions, and returns voice messages, She's a definite positive about Priority Lexus.

Great service by Brian Winslow and his team at Priority Lexus of Virginia Beach! My 10 year old RC350 runs like new!

Great service - they are organized, provide great commmunication, service your vehicle efficiently, and return it cleaner than when you dropped it off!

It’s great to work with Corbitt — he makes everything go smoothly. I especially appreciate him getting my car back to me before rush hour since I have a long drive to get home!

Nice. Felt I was going to get an oil change. In the end after 5 hours got 2 updates. Now I have to come back in a few months. Just felt the whole thing was misrepresented to me. I was literally last person left. Only a few staff left. My whole day a waste.

The sales experience was excellent. Nemo, our sales representative was very responsive & extremely helpful. I would have given five stars but the finance manager had quoted me a 4.76% rate but when we got to the dealership to sign, he apologized that he quoted me that rate & we had to settle for a higher rate

Carl was helpful, informative, and prompt. Service resolved my issue and informed me of a potential problem. I’ll keep Priority in mind when I need service on my RX350.

Lexus represents their name.The customer is your Priority.you show that you care and very professional.and I Love Lexus…

Rep(Luke), was very attentive and as a salesperson should be. Made sure I understood what he was trying too accomplish and what i wanted. Appreciate that

Special thanks to Isabella for all of her assistance and support. She is always so professional and pleasant. Thank you Isabella for your excellent service.

Buying an automobile is never an easy process. With the car selection, the getting to try some of the features in a test drive, all the papers to sign, and then the financial steps , it is an exhausting experience. William A. Helped us through the different areas in a plesent manor. He also offered a lead to get another key at a reasonable cost. We are pleased with our new (to us) car.