SERVICE DEPARTMENT

SCHEDULE SERVICE

Our Location

Priority Lexus Virginia Beach
3909 Virginia Beach Blvd
Virginia Beach, VA 23452

Service: 757-486-3500
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Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

Free Wi-Fi, Bottled Water, Assorted Snacks & Treats, Quiet & Comfortable Resting Areas.

Please note: our Service Department is located just down the road from our Main Sales floor.
Priority Lexus Virginia Beach Service Department
111 S Kentucky AveVirginia Beach, VA 23452

15% Off AC Cabin Filter Service : 15% Off

Must present coupon at time of write-up. Coupons cannot be combined. Shop charges and taxes are not included in coupons. Some exclusions may apply. The dealer is not responsible for errors or omissions. All offers are subject to change without notice. Valid only at Priority Automotive. See dealer for details. Offer expires at the end of the current month.

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15% Off Accessories (Genuine OEM) : 15% Off

Must present coupon at time of write-up. Coupons cannot be combined. Shop charges and taxes are not included in coupons. Some exclusions may apply. The dealer is not responsible for errors or omissions. All offers are subject to change without notice. Valid only at Priority Automotive. See dealer for details. Offer expires at the end of the current month.

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15% Off Apparel (Select Items Only) : 15% Off

Must present coupon at time of write-up. Coupons cannot be combined. Shop charges and taxes are not included in coupons. Some exclusions may apply. The dealer is not responsible for errors or omissions. All offers are subject to change without notice. Valid only at Priority Automotive. See dealer for details. Offer expires at the end of the current month.

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$25 Off Brake Fluid Service : $25 Off

Must present coupon at time of write-up. Coupons cannot be combined. Shop charges and taxes are not included in coupons. Some exclusions may apply. The dealer is not responsible for errors or omissions. All offers are subject to change without notice. Valid only at Priority Automotive. See dealer for details. Offer expires at the end of the current month.

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Complimentary Alignment Check : Complimentary Alignment Check

*Must present coupon at time of write-up. Coupons cannot be combined. Shop charges and taxes are not included in coupons. Some exclusions may apply. The dealer is not responsible for errors or omissions. All offers are subject to change without notice. Valid only at Priority Lexus. See dealer for details. Offer expires at the end of the current month.

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Complimentary Multi-Point Inspection : Complimentary Multi-Point Inspection

*Must present coupon at time of write-up. Coupons cannot be combined. Shop charges and taxes are not included in coupons. Some exclusions may apply. The dealer is not responsible for errors or omissions. All offers are subject to change without notice. Valid only at Priority Lexus. See dealer for details. Offer expires at the end of the current month.

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Complimentary Battery Inspection : Complimentary Battery Inspection

*Must present coupon at time of write-up. Coupons cannot be combined. Shop charges and taxes are not included in coupons. Some exclusions may apply. The dealer is not responsible for errors or omissions. All offers are subject to change without notice. Valid only at Priority Lexus. See dealer for details. Offer expires at the end of the current month.

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$25 Off Coolant Flush Service : $25 Off

Must present coupon at time of write-up. Coupons cannot be combined. Shop charges and taxes are not included in coupons. Some exclusions may apply. The dealer is not responsible for errors or omissions. All offers are subject to change without notice. Valid only at Priority Automotive. See dealer for details. Offer expires at the end of the current month.

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$25 Off Fuel Injection Service : $25 Off

Must present coupon at time of write-up. Coupons cannot be combined. Shop charges and taxes are not included in coupons. Some exclusions may apply. The dealer is not responsible for errors or omissions. All offers are subject to change without notice. Valid only at Priority Automotive. See dealer for details. Offer expires at the end of the current month.

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$25 Off Power Steering Service : $25 Off

Must present coupon at time of write-up. Coupons cannot be combined. Shop charges and taxes are not included in coupons. Some exclusions may apply. The dealer is not responsible for errors or omissions. All offers are subject to change without notice. Valid only at Priority Automotive. See dealer for details. Offer expires at the end of the current month.

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$25 Off Recommended Factory Maintenance Service : $25 Off

Must present coupon at time of write-up. Coupons cannot be combined. Shop charges and taxes are not included in coupons. Some exclusions may apply. The dealer is not responsible for errors or omissions. All offers are subject to change without notice. Valid only at Priority Automotive. See dealer for details. Offer expires at the end of the current month.

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$25 Off Throttle Body Service : $25 Off

Must present coupon at time of write-up. Coupons cannot be combined. Shop charges and taxes are not included in coupons. Some exclusions may apply. The dealer is not responsible for errors or omissions. All offers are subject to change without notice. Valid only at Priority Automotive. See dealer for details. Offer expires at the end of the current month.

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Military & Senior Citizens : Discounts Available

Must present coupon at time of write-up. Coupons cannot be combined. Shop charges and taxes are not included in coupons. Some exclusions may apply. The dealer is not responsible for errors or omissions. All offers are subject to change without notice. Valid only at Priority Automotive. See dealer for details. Offer expires at the end of the current month.

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Saturday Service Special : Saturday Service Special

*Must present coupon at time of write-up. Coupons cannot be combined. Shop charges and taxes are not included in coupons. Some exclusions may apply. The dealer is not responsible for errors or omissions. All offers are subject to change without notice. Valid only at Priority Lexus. See dealer for details. Offer expires at the end of the current month.

Schedule Service
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Priority Preferred Flexible Spending Account : Priority Preferred Flexible Spending Account

*Must present coupon at time of write-up. Coupons cannot be combined. Shop charges and taxes are not included in coupons. Some exclusions may apply. The dealer is not responsible for errors or omissions. All offers are subject to change without notice. Valid only at Priority Lexus. See dealer for details. Offer expires at the end of the current month.

Schedule Service
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Scan the QR Code using a scanner app on your smartphone.
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Meet Our Service Staff

General Manager Joel Harvey
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General Manager
Joel Harvey
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Shop Foreman Craig Wolfe
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Shop Foreman
Craig Wolfe
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Parts & Service Director Dave Adams
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Parts & Service Director
Dave Adams
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Service Manager Patrick Worrell
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Service Manager
Patrick Worrell
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Service Advisor Corbitt Carroll
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Service Advisor
Corbitt Carroll
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Service Advisor Craig Smith
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Service Advisor
Craig Smith
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Service Advisor Michael Moore
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Service Advisor
Michael Moore
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Service Advisor Brian Windslow
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Service Advisor
Brian Windslow
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Service BDC / Warranty Admin Daverne Lindsey
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Service BDC / Warranty Admin
Daverne Lindsey
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Office Manager Linda Sandifer
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Office Manager
Linda Sandifer
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Shop Counter Associate Alex Hinton
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Shop Counter Associate
Alex Hinton
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Shop Counter Associate Ryan Ludwig
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Shop Counter Associate
Ryan Ludwig
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Buyer Engagement Rep Cassidie Poole
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Buyer Engagement Rep
Cassidie Poole
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Buyer Engagement Rep Zaeyanna Rouse
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Buyer Engagement Rep
Zaeyanna Rouse
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Service Advisor Rosalie Aguilar (Flynn)
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Service Advisor
Rosalie Aguilar (Flynn)
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Service Advisor Ashley Craig
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Service Advisor
Ashley Craig
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Service Advisor Bonnie Larowe
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Service Advisor
Bonnie Larowe
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Service Advisor Samantha Petrosky
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Service Advisor
Samantha Petrosky
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Service Advisor Isabella Rodriquez
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Service Advisor
Isabella Rodriquez
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Service Loaner Admin John Curling Sr.
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Service Loaner Admin
John Curling Sr.
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Servive Concierge Ron Williams
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Servive Concierge
Ron Williams
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Shop Dispatcher Jeremy Barry
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Shop Dispatcher
Jeremy Barry
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Contact Information

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“ ” Service was very efficient. Employees attentive and friendly. I loved having a loaner car which eliminated a 3 hour wait and allowed to bring back next day. Trust my brakes will be fine now . Thank you! Love Lexus❤️

- Carolcoose, DEALERRATER

“ ” My experience at Priority Lexus was excellent. Rose is great to work with and kept me informed of the progress. Rose always delivers excellent customer service. Thank you.

- Motoole12, DEALERRATER

“ ” Jeff was really great to work with! Love a salesman that is personable and doesn’t pressure you into buying something! Would recommend anyone to him.

- Jackie, GOOGLE

“ ” Every time I get my vehicle serviced isabella make sure I’m well taken care of thanks to isabella 👍🏽

- Jmherriot, DEALERRATER

“ ” Jeff Waugh is the most amazing salesperson I have ever worked with. The whole experience from vehicle options, the financing conversation and delivery was handled not only professionally but thoughtfully. If you are even considering purchasing a Lexus, Jeff Waugh at Priority Lexus is who you want...

- C. Jackson, GOOGLE

“ ” OMG, Giuseppe and Priority Lexus are amazing!! This is my first Lexus. Once I test drove the NX450h+ plug-in hybrid with Giuseppe, I knew it was the car for me. Is it possible to fall in love with a car? Priority Lexus had that model but I really wanted it in red. Giuseppe found the EXACT CAR for...

- Colleen McFeely Shook, GOOGLE

“ ” William made my car-buying experience actually enjoyable. He was patient, easy to talk to, and never once made me feel pressured—which is huge for me. His communication was great from start to finish, and I always felt informed and comfortable with my decisions. I couldn’t have asked for a...

- Kelly Nicole, GOOGLE

“ ” As a first-time Lexus buyer, I couldn’t have asked for a better experience. Tom Harmon was incredibly kind, patient, and professional throughout the entire process. He always kept me updated on my vehicle’s status and made sure I understood every step, which really helped ease my nerves as a...

- Julie T, GOOGLE

“ ” I received excellent/exceptional service today. I would highly recommend their services. My service manager Rose is always taking care of my needs when it comes to my Lexus.

- qmaster_8, DEALERRATER

“ ” Thank you to Tyler Putnam for assisting us on the purchase of our new Lexus TX 350.He is so patient in helping us meet our dream car. He ensured we understood all the features of the car.Overall it was a satisfying experience and we will definitely be back for future services and purchases.

- Maria Fe Estabillo, GOOGLE

“ ” Great service and very accommodating to folks with busy schedukes. Very friendly and professional too!

- caroline.ternes, DEALERRATER

“ ” Thank you Ron Jordan and Ben Houston for the personal service that was shown to me and husband yesterday. The wait time was not long at all on yesterday. Ron was able to answer all questions that we had. He assured us any questions that we had after receiving the vehicle just give him a call. I...

- Jackie Clark-Clark, DEALERRATER

“ ” I had an absolutely outstanding service experience at Priority Lexus Virginia Beach, and I want to specifically recognize Brian Winslow my service advisor, for going above and beyond. From the moment I arrived, Brian was professional, knowledgeable, and genuinely attentive. He took the time to...

- tR3ka85, DEALERRATER

“ ” Mike, my service advisor, always keeps me informed and is very knowledgeable about the service options I’ve chosen. The technicians do a great job. That’s one reason I keep buying Lexus vehicles.

- gcdavis3, DEALERRATER

“ ” Excellent service and dealer’s representative was very conscientious in making sure repairs were addressed in a timely manner. Communication was good with service personnel and all repairs completed to my satisfaction.

- Richard, DEALERRATER

“ ” Brain Winslow, Craig and the other workers are very knowledgeable of what your car needs.

- kemlia_2000, DEALERRATER

“ ” This dealership is always on time. They are very professional. My car is clean when i get it back. Outstanding dealership!

- Dtynch, DEALERRATER

“ ” Staff were all very professional. Customer service was excellent. Not pushy or deceptive. Friendly and welcoming environment. Clean. I purchased a 2026 RX 350. Awesome deal. Ask for Reid. He made the sales process great. Chris in finance was great. Sales managers were honest and did not waste my...

- harvey fair, GOOGLE

“ ” Lila did an excellent job communicating throughout the process. She is very good at her job. Priority Lexus I'd a 1st class dealership

- Kennywayne.kessler, DEALERRATER

“ ” As a professional he exceeds all expectations

- Mary Ann Tomasso, GOOGLE

“ ” Go see Jeff! He is phenomenal! He could not be more helpful, courteous and pleasant in our car-buying experience!

- Carolyn Brown, GOOGLE

“ ” Chris is a very bright and accommodating young man. Seems honest & trustworthy. Easy to deal with and listens!

- Susan Chapin, GOOGLE

“ ” Craig Smith is AWESOME and I would highly recommend both Craig and his dealership. Thank you.

- Peterabraham, DEALERRATER

“ ” I'm driving my second vehicle purchased from this dealership and I have not been disappointed. Had a smooth first svc appt for this vehicle as expected.

- D, DEALERRATER

“ ” Tyler Putnam at Priority Lexus made the process of selling my vehicle smooth and stress free. They gave me exactly what I was asking for, and they worked with me over multiple days due to some issues with my bank. Even with almost two weeks passing, they honored the original offer, which says a lot...

- Kevin Maxwell, GOOGLE

“ ” Tyler was a good car salesman and also very respectful and Helpful as I purchased my new vehicle I very appreciate you

- Jasmine Wilson, GOOGLE

“ ” Very smooth and friendly process - easy!

- Samuel Hughes, GOOGLE

“ ” My wife and I have enjoyed Lexus cars since 2010 the cars are great and the staff is always first class.

- J Rodney, DEALERRATER

“ ” We purchased a modest used car from Priority Lexus and could not have been treated better if we were buying a top-of-the-line new Lexus. I have absolutely nothing negative to say about any of the employees we interacted with.

- Lee Kallusch, GOOGLE

“ ” The dealerships was excellent the service text service was absolutely marvelous and courteous, all I can say is they are marvelous!!!

- kjackson1959, DEALERRATER

“ ” My sales associate, Jay Connolly, was phenomenol. His professionalism, knowledge and patience was top shelf.

- Larry Woods, GOOGLE

“ ” Very personable, attentive to our questions and knowledgeable. Enjoyed working with him extremely, very helpful in showing us how to do certain things new to us. Very patient when an issue came up and accommodated us politely. Showed courtesy at all times. We highly recommend him to anyone shopping...

- Dan J, GOOGLE

“ ” I had been in the market for a used car. There were only a few I wanted to see in person. They had one of them. I went to this dealership to see a specific vehicle - and i bought that specific vehicle!! They were professional, reasonable, fast, and friendly. I would buy another vehicle from them...

- Meaghan Campbell Chesebro, GOOGLE

“ ” Reid hwas extremely knowledgeable and very helpful. He made our buying experience at Lexus really fun.

- Jonathan Brein, GOOGLE

“ ” Excellent Service. William Anderson was very helpful, patient and knowledgeable. We are Very impressed with Lexus.

- Haritinibw2, DEALERRATER

“ ” Great experience I received the vehicle I wanted. Our salesman (Christopher) did an outstanding and was customer focused on my needs. He made the process smooth and delivered results.

- Joseph Hayes, GOOGLE

“ ” Friendly, proactive and takes good care of customer. Explains car details during walk through clearly.

- julietczapata, DEALERRATER

“ ” Corbitt is very friendly. He answer all my questions. He kept me updated on the status of my vehicle. Excellent customer service. Also, I loved the video of my vehicle inspection.

- Shakita.Sanderson, DEALERRATER

“ ” Bonnie is outstanding in the service Department. She's knowledgeable, friendly, patient with questions, and returns voice messages, She's a definite positive about Priority Lexus.

- DNJ, DEALERRATER

“ ” Great service by Brian Winslow and his team at Priority Lexus of Virginia Beach! My 10 year old RC350 runs like new!

- tschumw1, DEALERRATER

“ ” Great service - they are organized, provide great commmunication, service your vehicle efficiently, and return it cleaner than when you dropped it off!

- deshkat, DEALERRATER

“ ” It’s great to work with Corbitt — he makes everything go smoothly. I especially appreciate him getting my car back to me before rush hour since I have a long drive to get home!

- Mgcasey625, DEALERRATER

“ ” Nice. Felt I was going to get an oil change. In the end after 5 hours got 2 updates. Now I have to come back in a few months. Just felt the whole thing was misrepresented to me. I was literally last person left. Only a few staff left. My whole day a waste.

- Terry, DEALERRATER

“ ” The sales experience was excellent. Nemo, our sales representative was very responsive & extremely helpful. I would have given five stars but the finance manager had quoted me a 4.76% rate but when we got to the dealership to sign, he apologized that he quoted me that rate & we had to settle for a...

- Peter O'Shaughnessy, GOOGLE

“ ” Carl was helpful, informative, and prompt. Service resolved my issue and informed me of a potential problem. I’ll keep Priority in mind when I need service on my RX350.

- nmkelbaugh, DEALERRATER

“ ” Lexus represents their name.The customer is your Priority.you show that you care and very professional.and I Love Lexus…

- joyhaskinsfavor08, DEALERRATER

“ ” Rep(Luke), was very attentive and as a salesperson should be. Made sure I understood what he was trying too accomplish and what i wanted. Appreciate that

- Derek Gardner, GOOGLE

“ ” Special thanks to Isabella for all of her assistance and support. She is always so professional and pleasant. Thank you Isabella for your excellent service.

- Spanky, DEALERRATER

“ ” Buying an automobile is never an easy process. With the car selection, the getting to try some of the features in a test drive, all the papers to sign, and then the financial steps , it is an exhausting experience. William A. Helped us through the different areas in a plesent manor. He also offered...

- Fritz Kallusch, GOOGLE
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