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Testimonials
Great service from this dealership.
“ Reid was pleasant and very professional. He did a great job of finding a car that I was comfortable with and had the updated amenities that I was looking for in a car. Reid took the time to go over all amenities with me and even recommended videos on the NX350 that will help me better understand how to use the technology in the car. I will certainly recommend him to family and friends that are interested in purchasing a Lexus. I enjoyed my experience at Priority Lexus. ”
“ Five stars for Clayton! He made my car-buying experience absolutely wonderful. From start to finish, he was extremely welcoming, enthusiastic, and went above and beyond to answer all my questions. His friendly attitude made the whole process smooth and stress-free. Thank you, Clayton, for the fantastic service! ”
“ Tom was a great sales representative that did not give us any run around and it was effortless for us. ”
Five stars for Clayton!
“ Five stars for Clayton! He made my car-buying experience absolutely wonderful. From start to finish, he was extremely welcoming, enthusiastic, and went above and beyond to answer all my questions. His friendly attitude made the whole process smooth and stress-free. Thank you, Clayton, for the fantastic service! ”
“ Priority Lexus surpassed all of my expectations. My salesman, Darrell was very knowledgeable and helpful .. never pushy. While the Lexus automobile sells itself, there were so many extra perks under the L/Certified Program. The dealership also offers free inspections and oil changes for life. I have been extremely satisfied with my purchase from Priority. ”
Always professional offering timely responses & expert
“ Always professional offering timely responses & expert maintenance when we need repairs. Complementary car wash & detailing ! ”
Clayton was amazing.
“ Clayton was amazing. He answered all our questions and was very patient with us. Go see Clayton and make a deal. You will not leave Lexus dealership feeling disappointed. ”
Very friendly staff and very professional.
“ Very friendly staff and very professional. Did not have a long wait when I had my car serviced. That meant alot to me. Christian was very nice. ”
The entire staff is courteous and efficient.
“ The entire staff is courteous and efficient. I left the dealership with the impression that I had been treated fairly in regards to the business transaction. ”
The service department is always on point, fast, friendly
“ The service department is always on point, fast, friendly and effective! Highly recommend for all issues. ”
“ My experience w/ Will was great! He was patient, kind and honest! I didnt feel like He just wanted my Money, but for me to have a Car that gives me what I want & Need. I left tired LOL but Happy! I love my 2023 Sonata! ”
“ My experience with Priority Virginia Beach Lexus was wonderful. I purchased a used Honda HR-V from them. Buying it has been awesome! William, Joel and Ben helped me get into the car I wanted and worked out a price I could afford without the hassle of most used car buying experiences. I highly recommend Priority Lexus VB! Thank you!! ”
“ service never called to let me know i could pickup and now I am without my car overnight. ”
“ I had a fantastic experience at Priority Lexus recently. I was immediately met by Darrell who arranged a few vehicles to be brought up front. Darrell found exactly what I was looking for and after some brief negotiations with him and Grady, the deal was done. They spent a day arranging it to be prepped since it was a new arrival/certified pre-owned and I picked it up in beautiful condition. I will return for not only service but future vehicle considerations. Additionally, they sent a very nice package to the house with some fantastic welcome gifts. ”
“ William and Samuel and the whole team did a great job, 11/10 stars. ”
Very professional and courteous.
“ Very professional and courteous. I was on time and out in a timely manner. Excellent service! ”
“ Excellent selection of vehicles, Ignacio Romero was very knowledgeable and accommodating would recommend buying from him ”
“ Reid made the experience seamless! Go see him he the best. ”
“ Tom is a very accomplished salesman who makes customer satisfaction a top priority. Easy to work with, and very personable. We are extremely happy with our new Lexus. A tip of the hat to Iggy too, who was a pleasure to work with as he learns his product and trade. ”
Staff already helped me as soon as I pulled and and took
“ Staff already helped me as soon as I pulled and and took me to the the advisor. I know my frugal advisor was not present at the moment but Isabella took me and helped me with my service. The lobby is clean and looks great plus the coffee and tea for the guests whose waiting is greatly appreciated. Thank you for a great service! I could never asked for more! ”
Bonnie was awesome to deal with.
“ Bonnie was awesome to deal with. Love Priority Lexus. Great service and concierge service for coffee and snacks etc was very good ”
The service dept is excellent.
“ The service dept is excellent. They make sure you get the best financial deal as well as trying to maximize your convenience. Lexus service overall is the reason my family only buys Lexus. ”
Isabella was the very best service person I have ever
“ Isabella was the very best service person I have ever used . She was professional, explained everything completely including the milestones for future checkups. She even installed CarPlay on my loaner car . Isabella is a credit to your organization ”
Very professional and courteous.
“ Very professional and courteous. I was on and out I a timely manner. Thank you ”
Professional, clean and good service.
“ Professional, clean and good service. Availability for a Saturday appointment makes getting car serviced easier. ”
“ William Anderson was a great salesperson. He was easy to talk to, not only about car questions but in general. Relatable. We enjoyed working with him as we test drove one of the vehicles on the lot. Though Lexus wasn’t our final decision, I’d highly recommend working with him. He’s not a pushy and offers over 20 years experience in the automotive business. We value his honest opinion. ”
“ This is the third that I have leased with Lexus. Ron Jordon has been an incredible sales associate In each of these. He provided me with all the information I needed to make a good decision. He seamlessly facilitated the process of identifying the right vehicle, working through the options and financing, and delivering the vehicle. His communication was timely and effective. I was very pleased with the way he respected my time and listened to my concerns. It will be a sad day when he decides to retire. I will look for him when I come back to trade my vehicle in a few years. ”
My sales person Clayton was the best, he listened and
“ My sales person Clayton was the best, he listened and made sure that I got the right vehicle. It took me almost 2 months, and he was nothing but patient and helpful. Clayton answered every question that I had about each vehicle and he also assisted me with the comparison of their vehicles I was considering. To top the entire experience he ensured that I got a very low interest rate along with the military rebate. ”
Everything went smoothly .
“ Everything went smoothly . Even though I drive an old (classic) model, I was treated like a VIP. I'm very happy to be back in the area so I can have my vehicle serviced at Priority. ”
“ Excellent customer service. Took extra time after hours to explain the different car options. Very professional group of people. ”
PRIORITY LEXUS IS THE BEST AUTO SHOP IN VIRGINIA BEACH!
“ PRIORITY LEXUS IS THE BEST AUTO SHOP IN VIRGINIA BEACH! They ALWAYS PROVIDE ME WITH EXCELLENT CUSTOMER SERVICE AND SO ACCOMMODATING AND PROFESSIONAL. I can give them all the accolades they deserve! I appreciate THE WHOLE TEAM! ”
I am Very satisfied with service: it was fast and
“ I am Very satisfied with service: it was fast and professional! Samantha addressed all my needs! ”
“ Went to help my In-Laws purchase a new vehicle and worked with Tom H. He was AMAZING, we had him running from vehicle to vehicle for us test driving and finding the perfect fit and dedicated almost 7 hours with us! Once we found the one paperwork and everything was a breeze! Will 100% be back in the future for our next Lexus and hope to see Tom there again!! ”
“ I had a very good experience at Priority Lexus Virginia Beach. Ronald was friendly, professional, and he answered all of my questions and provided excellent customer service throughout my visit. ”
“ 1st Lexus, but not the last after the INCREDIBLE customer service provided by Tyler Putnam at Priority Lexus VB! Tyler truly sets a new level of what the standard of customer service should be. He was incredibly kind and personable, patient, but most importantly knowledgeable in helping customers find the right car for them. The typical car salesman stereotype is thrown out the door with Tyler and you can feel that he genuinely puts his heart into his profession. No pressure, just authentic and sincere help and guidance to customers. I will be back to buy another Lexus with Tyler for another family member. THANK YOU FOR ALL THAT YOU DO, TYLER!!!!!!! What a great welcome to Lexus. 🏎️🌟✨👏🤝🤩🥳 ”
Samantha is quite good at what she does.
“ Samantha is quite good at what she does. Very helpful. Very detail oriented. Priority Lexus would be wise to keep her. Thank for your help over the years Sam with my various Lexus’s Lisa Christine ”
Mr. Clayton is a very polite and kind gentleman. He
“ Mr. Clayton is a very polite and kind gentleman. He helped us a lot by answering my questions. Thank you. ”
Christian was so helpful throughout my service visit.
“ Christian was so helpful throughout my service visit. Very Professional, a pleasure to work with. ”
“ Good experience here with helpful and friendly people. Excellent communication and a smooth deal. Shout out to William! ”
“ Nice friendly people, not a huge selection at the time ”
I was pleased with the service and I use them for my
“ I was pleased with the service and I use them for my future check up on my car ”
Great Service!
“ Great Service! Excellent service personnel and transparent communication. I highly recommend Michael Moore; a long term, experienced service advisor. Clift Hall can answer any question about the operation of any vehicle. The quality of service is the reason I have purchased 8 Lexus. Sales staff turnover of long term salesman is an issue for me. ”
“ Great service from this dealership. They always to an amazing job every time I bring my car to them! ”